Monday, May 28, 2007

Sorry, We're Closed

This is the hardest part of my night. In a business where we really do try to please everyone, there comes that moment at the end of the evening when you are certain to disappoint the late diners arriving just as you are closing the restaurant for the evening. The question is do we disappoint because we sat more dinner patrons and are unable to provide the top level service and food we do for earlier guests, or do we not seat them so their only disappointment is they didn't get sat.

We generally choose to go with the don't seat rule, then nobody can say they had a bad meal. But this does leave folks hungry.

I definitely dislike these moments!


Anonymous said...

Hi there. I've been a guest in your hotel in august 2003 (maybe the 17th or the 18th) and this summer I'm coming back. Still don't know exactly which day (surely in July, because I'm in a honeymoon..) but surely I'd like to sleep in your motel (and taste your superb coffee!!) if room is available.
If you want to contact me write me at
See you.

Hotel Charlotte said...

Thanks Groover, and congratulations on your pending Nuptuals. I saw your reservation this morning and we look forward to welcoming you back.

If you were here in August, 2003 then you will be in for some big surprizes! We have redone almost all of the hotel from the carpte up. It is not nearly the same as when we bought it 4 years ago!

See you soon!